With Included Health, you can get access to a directory of local quality providers, get help with a second opinion, or get help figuring out a medical bill. If you’re enrolled in the Premier PPO, Contribution HRA, Saver HSA, or the Personalized Wellbeing Copay plan:
- Premier PPO, Contribution HRA, Saver HSA plans: Go to IncludedHealth.com/Walmart to find providers and download a convenient mobile app, or call 1-800-941-1384.
- Personalized Wellbeing Copay Plan: Go to IncludedHealth.com/Walmart to find providers and download a convenient mobile app, or call 1-855-633-7073.
If you’re enrolled in any HMO plan, you’ll find contact information at the bottom of this page.
Health care advisors at our two third-party administrators or care navigators at Included Health can help you with medical claims and preauthorization for some services, including the Centers of Excellence program. HMOs have their own claims and service resources.
Premier PPO, Contribution HRA, Saver HSA plans
Your third-party administrator is based on your work location. You’ll find it on the back of your plan ID card.
- Skai Blue Cross Blue Shield, formerly BlueAdvantage Administrators of Arkansas: 1-866-823-3790
Monday–Friday, 7:30 a.m.–10 p.m. Central, Saturday, 6 a.m.–1 p.m. Central - UMR: 1-855-870-9177
Monday–Friday, 7 a.m.–10 p.m.; Saturday, 7 a.m.–4 p.m. Central
Personalized Wellbeing Copay Plan
Health Net plans
HMSA Hawaii
Kaiser of California
- kp.org
- 1-800-464-4000 (English)
- 1-800-788-0616 (Spanish)
Kaiser of Colorado
- kp.org
- Denver metro: 1-303-338-3800
- Other areas: 1-800-632-9700
Kaiser of Georgia
- kp.org
- Atlanta metro: 1-404-261-2590
- Other areas: 1-888-865-5813
Kaiser of Hawaii
- kp.org
- 1-808-432-5955 (Oahu)
- 1-800-966-5955 (neighbor islands)
Kaiser of the Mid-Atlantic
Kaiser of Oregon
- kp.org
- Portland area: 1-503-813-2000
- Other areas: 1-800-813-2000
Kaiser of Washington
Talk to the experts
From our in-house People Services team to the benefits experts who help run our plans, you’ll find answers to your questions here.
| For questions about: | Contact: |
| Accident and critical illness insurance | Allstate Benefits: 1-800-514-9525 |
| Centers of Excellence | Carrum Health: 1-888-890-7359 (Spine surgery, hip & knee replacement, weight loss surgery) Consociate Health: 1-800-804-1289 (Cancer medical record review, travel administration for heart surgery, fertility benefit, the Travel Benefit for Care) (Transplants) Kindbody: 1-855-454-7663 (fertility treatment) |
| Dental plan | Delta Dental: 1-800-462-5410 |
| Virtual digestive health support | One.walmart.com/Cylinder |
| Virtual physical therapy | One.walmart.com/OmadaHealth |
| Eligibility, enrollment, and benefits help | People Services: 1-800-421-1362 |
| Finding a network provider | Included Health: 1-800-941-1384 |
| HealthCompare | HealthCompare: 1-877-260-1824 |
| Health Savings Account (HSA) | HealthEquity: 1-866-296-2860 |
| HealthNet HMO | 1-800-722-5342 |
| Help Now | Help Now: 1-855-445-7669 |
| HMSA HMO (Hawaii) | |
| Kaiser of California | 1-800-464-4000 (English) 1-800-788-0616 (Spanish) |
| Kaiser of Colorado | 1-303-338-3800 (Denver area) 1-800-632-9700 (other areas) |
| Kaiser of Georgia | 1-404-261-2590 (Atlanta area) 1-888-865-5813 (other areas) |
| Kaiser of Hawaii | 1-800-966-5955 |
| Kaiser of the Mid-Atlantic | 1-855-249-5018 |
| Kaiser of Oregon | 1-503-813-2000 (Portland area) 1-800-813-2000 (other areas) |
| Kaiser Foundation Health Plan of Washington | 1-888-901-4636 |
| Life, accidental death and dismemberment, and business travel accident insurance | Prudential: 1-877-740-2116 |
| Long-term disability plan, OTR truck driver long-term disability plan | Lincoln: 1-877-353-6404 |
| Pharmacy benefits | OptumRx: 1-844-705-7493 |
| My Mental Health Resources, powered by Lyra | Lyra: 1-800-825-3555 (24/7) |
| Short-term disability plan | Sedgwick: 1-800-492-5678 |
| Vision plan | VSP: 1-866-240-8390 |
| Walmart 401(k) Plan | Merrill Lynch: 1-888-968-4015 |
Need help?
See the 2026 Associate Benefits Book for more information about your benefits and eligibility. It will control over any conflicting information on this page.
